In an article for Risk & Insurance Magazine, myMatrixx Vice President of Product Development, Hollie Lamboy, speaks about some of the insights she gained while leading up the development of myPassport®.
In developing a new pharmacy benefits management portal that addressed critical client feedback on legacy systems, Hollie and her team faced many challenges. Their goal was to create a PBM portal that exceeded client expectations and established a new benchmark in the industry.
You can read the full article by following this link or downloading it below. In it, Lamboy discusses how a pharmacy benefits management portal needs to be more than just a data storage tool. Ideally, it should be built to improve patient safety and outcomes, have high-touch customer service in mind and be efficient, intuitive and easy to use. With myPassport, she expresses confidence that we’ve truly been able to deliver the signature myMatrixx customer experience to clients.