Vice President of Product Development for myMatrixx, Hollie Lamboy, was featured in a recent Risk & Insurance advertorial discussing the capabilities that any modern claims management system should have. This coincides with the ongoing development and launch of myPassport®, the pharmacy benefits management portal developed by her team for myMatrixx and our clients. With myPassport, the goal was to create a streamlined tool that gives claims representatives easier access to critical patient information, analytics and comprehensive clinical data.
In the piece, which you can read in the attachment below, Lamboy repeatedly demonstrates the ways that myPassport meets and exceeds the required capabilities of a modern PBM portal. These essential qualities include ease of use, scalability, security, personalization, instant support from experts and cross-device functionality, among others. She further elaborates on the myPassport development process, which utilized client focus groups to address the hurdles faced by claims representatives and develop seamless solutions to help them.